Doctor-patient relationship, doctor-patient trust status and influencing factors in township health centers in Beijing

Objective To fully understand the current situation of doctor-patient relationship and doctor-patient trust in township hospitals in suburbs of Beijing, and to analyze the existing problems and its influencing factors. Methods Using stratified random sampling, in the outer suburbs of Beijing in accordance with the geographical position and the actual level of development of medical and health institutions, stratified, T, C, H, D and M5 counties, 3 villages and towns of each county in stratified, a total of 15 townships, each township hospital stratified according to the Department of medical 10-12 conducted a questionnaire survey, a total sample of 184 medical staff; and at the same time in each township in stratified sample of 3 administrative villages, a total of 45 administrative villages. About 9-10 villagers were randomly selected in each village. A total of 423 villagers were selected to carry out a questionnaire survey. The results of the data are analyzed by SPSS 17.0 software. Descriptive statistical analysis, chi square test, rank sum test are used in the analysis. Results According to the 5-point scale, the average score of doctor-patient relationship was 3.33 and 3.56 respectively. The trust degree of medical staff in the township health center and satisfaction are "general"; the main reasons that affect the doctor-patient relationship and doctor-patient trust in township hospitals are:the technical level of medical staff in township hospitals, the service attitude of medical staff and the credibility of medical staff. Conclusion The general performance of the relationship between doctors and patients in township hospitals is generally better than that of urban doctors and patients, but it is worse than that of doctors in village clinics. Township hospitals should improve the level of medical technical services, the introduction of excellent talents, improve the hardware facilities, improve the service attitude, pay attention to humanistic care and build a harmonious relationship between doctors and patients.